COMMUNICATION

As a citizen of the 21st century,
you should be able to

 
  • Communicating clearly in a variety of spaces, environments, cultures, and contexts.

  • Actively listening to decipher meanings, intentions, attitudes, etc.

  • Receiving and transmitting messages using any available resources.

  • Exchanging knowledge or opinions.

  • Articulating ideas effectively, using oral, written, and non-verbal resources in different forms and contexts.

  • Determining the best communication strategy according to your objectives.

  • Sharing information that is understood, as well as using media and technology to communicate.

  • Using communication for a variety of reasons: to inform, instruct, motivate, persuade, question, entertain, etc.

COMMUNICATION RECEIVING MESSAGES PRODUCING MESSAGES
Competence
Area
Skills
  • Identifying the itended message’s outcomes (what you want to convey with the message)
  • Competence in mother tonge and other languages (e.g., ability to employ appropriate vocabulary, grammar, and logical structures); visual literacy (communication through non-linguistic visual modes); effective use of bodily gestures; providing the exact amount of information required; presenting relevant information; being concise and avoiding ambiguity and obscurity; avoiding false information; making questions; questioning; explaining
  • Self-regulation (goal-setting, planning, and reflection)
  • Perspective taking; theory of mind or audience analysis
  • Adherence to conventions (accounting for diversity in the conventions or norms of different disciplines; professions; and communication channels)
  • Intercultural sensitivity; awareness and androitness; curiosity about other cultures; dealing with cultural differences and uncertainties; resistance to stereotyping
  • Adaptation and empathy
  • Navigating through different channels (email, video chat, instant messaging, blogs, wikis, websites, and social media, in addition to more traditional forms of communication such as papers, presentations, or face-toface conversation)
  • Digital skills, use of information and communication technology
  • Linguistic and visual competencies for encoding and decoding linguistic and nonlinguistic symbols
  • Modeling senders’ mind to reliably recover intended meanings
  • Intercultural communication skills
  • Being aware of the conventions governing communication in various contexts and channels to accurately interpret the message
  • Determining senders’ outcomes when receiving and processing the message
  • Active listening (being an active receiver by actively attending to the messages, monitoring their understanding, and considering the senders’ background, emotions, and intentions); paying attention; withholding judgment; reflecting; clarifying; summarizing; sharing
  • Critical-thinking, inferential and deductive reasoning, analogical skills, critical analysis, and insight
  • Digital skills, use of information and communication technology
  • Creating of a strategy, theory, method, or argument based on a synthesis of evidence
  • Creating an argument that goes beyond available information
  • Synthesis, dialectic debating, designing, planning
  • Computational thinking: abstractions and pattern generalizations; systematic processing of information; symbol systems and representations; algorithmic notions of flow of control; structured problem decomposition (modularizing); iterative, recursive, and parallel thinking; conditional logic; efficiency and performance constraints; debugging and systematic error detection
  • Judging the quality of content, information, procedures or solutions
  • Being able to criticize a work product with respect to their credibility, relevance, and bias using a set of standards or specific framework
  • Criticism, auditing, appraisal, authentication

Sources: Based on PEARSON framework
(Metusalem, Belenky & DiCerbo, 2017; Griffin, McGaw & Care, 2012).

SKILLS IN ACTION

Habilidades para el siglo XXI - Comunicación

 
 

Communication - Basics and Importance

 
 

10 Communication Skills for Your Life and Career Success


Listening


RESOURCES

#SKILLS21

21st century skills help individuals of all ages to reinvent themselves throughout life, adapt to changing and diverse circumstances, and identify opportunities for growth amid differences.

 

What are these skills?