As a citizen of the 21st century,
you should be able to

  • Communicating clearly in a variety of spaces, environments, cultures, and contexts.

  • Actively listening to decipher meanings, intentions, attitudes, etc.

  • Receiving and transmitting messages using any available resources.

  • Exchanging knowledge or opinions.

  • Articulating ideas effectively, using oral, written, and non-verbal resources in different forms and contexts.

  • Determining the best communication strategy according to your objectives.

  • Sharing information that is understood, as well as using media and technology to communicate.

  • Using communication for a variety of reasons: to inform, instruct, motivate, persuade, question, entertain, etc.

  • Identifying the itended message’s outcomes (what you want to convey with the message)
  • Competence in mother tonge and other languages (e.g., ability to employ appropriate vocabulary, grammar, and logical structures); visual literacy (communication through non-linguistic visual modes); effective use of bodily gestures; providing the exact amount of information required; presenting relevant information; being concise and avoiding ambiguity and obscurity; avoiding false information; making questions; questioning; explaining
  • Self-regulation (goal-setting, planning, and reflection)
  • Perspective taking; theory of mind or audience analysis
  • Adherence to conventions (accounting for diversity in the conventions or norms of different disciplines; professions; and communication channels)
  • Intercultural sensitivity; awareness and androitness; curiosity about other cultures; dealing with cultural differences and uncertainties; resistance to stereotyping
  • Adaptation and empathy
  • Navigating through different channels (email, video chat, instant messaging, blogs, wikis, websites, and social media, in addition to more traditional forms of communication such as papers, presentations, or face-toface conversation)
  • Digital skills, use of information and communication technology
  • Linguistic and visual competencies for encoding and decoding linguistic and nonlinguistic symbols
  • Modeling senders’ mind to reliably recover intended meanings
  • Intercultural communication skills
  • Being aware of the conventions governing communication in various contexts and channels to accurately interpret the message
  • Determining senders’ outcomes when receiving and processing the message
  • Active listening (being an active receiver by actively attending to the messages, monitoring their understanding, and considering the senders’ background, emotions, and intentions); paying attention; withholding judgment; reflecting; clarifying; summarizing; sharing
  • Critical-thinking, inferential and deductive reasoning, analogical skills, critical analysis, and insight
  • Digital skills, use of information and communication technology
  • Creating of a strategy, theory, method, or argument based on a synthesis of evidence
  • Creating an argument that goes beyond available information
  • Synthesis, dialectic debating, designing, planning
  • Computational thinking: abstractions and pattern generalizations; systematic processing of information; symbol systems and representations; algorithmic notions of flow of control; structured problem decomposition (modularizing); iterative, recursive, and parallel thinking; conditional logic; efficiency and performance constraints; debugging and systematic error detection
  • Judging the quality of content, information, procedures or solutions
  • Being able to criticize a work product with respect to their credibility, relevance, and bias using a set of standards or specific framework
  • Criticism, auditing, appraisal, authentication

Sources: Based on PEARSON framework
(Metusalem, Belenky & DiCerbo, 2017; Griffin, McGaw & Care, 2012).


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