As a citizen of the 21st century,
you should be able to

  • confidently navigate new technologies and social media; identify, select, critically read, and manage different sources of information;

  • combine basic knowledge with problem-solving skills to complete online tasks and develop online products;

  • manage cloud computing and data storage; program and understand the logic of computational thinking;

  • be a digital citizen who collaborates, interacts, and contributes to the collective intelligence of the online community by creating positive (non-toxic) contents and interactions;

  • use online banking and e-government services; buy and sell goods and services online.

Digital skills go beyond simply learning how to use computer, cellphone, or social media. They include:

  • Have basic knowledge of information, data, and technology (browsing, searching, filtering, and managing data, information, and digital contents).
  • Use e-government services, online banking, online transactions; buy and sell goods and services online.
  • Adopt, adapt, and use digital devices, applications, and services.
  • Utilize digital devices for work and learning.
  • Collaborate online.
  • Develop digital contents and interact online harnessing technology.
  • Search and share information and integrate and rework on digital contents.
  • Be knowledgeable about copyrights and license issues.
  • Become part of online network and use social media to share information and ideas.
  • Read critically and produce creatively personal and professional media contents.
  • Program using coding language.
  • Understand and decompose the problem; extract and organize key elements for problem solving.
  • Automate effective procedures and methods to solve problem using ICT devices and computers.
  • Create, store, access, and manage data and information in the cloud.
  • Program using coding language to build, deploy, and manage applications.
  • Watch out for cyberbullying and be aware of netiquette, legal status of online contents, digital footprints, privacy, and safety.
  • Participate in civic activities harnessing technology.
  • Manage online identity and reputation.
  • Engage in safe and ethical behaviors online.

Sources: The framework is based on a review of existing digital competency frameworks
(TeachHub, 2019; European Commission, 2016; JISC, 2014; KERIS, 2019).


Demonstrate your digital skills. Access Clic and start your certification process now.



Digital Skills

Digital skills are becoming more relevant than ever, because of the digital revolution that we are experiencing in the labor market, but also due to the accelerated needs for them that COVID-19 lockdown measures brought about. There have been efforts to help develop and assess digital skills. Yet, despite these efforts, many people still face difficulties in developing an appropriate level of digital skills. In this brief, I will discuss why digital skills are relevant in the 21st century and what it means. Then, I will explain how we can develop, train, and measure digital skills. Lastly, I will discuss the implications of training and measurement of digital skills.

Download it now!



  • Stephanie Carretero Gomez
    Science Advisor for Policy. Former Scientific Officer and Policy Analyst at the Joint Research Centre of the European Commission

Digital Literacy

As the global economy and workforce are constantly being diversified with a greater emphasis on technology, 21st Century citizens are required to acquire basic digital literacy competencies. In this brief, we examine the concept of literacy and digital literacy. Then, we review the latest digital literacy studies in the United Nations Educational, Scientific and Cultural Organization (UNESCO), the European Commission, the United Kingdom, and the United States. Lastly, we provide suggestions by comparing digital literacy studies, including ICT studies, in South Korea with international literacy assessment metrics. This brief aims to contribute to developing digital literacy measurements applicable to ICT in education internationally and mitigate the digital divide.

Download it now!



  • Jinmyeon Chung
    Senior Programme Officer Korea Education and Research Information Service (KERIS)

  • Jiseon Yoo
    Lead Researcher
    Korea Education and Research Information Service (KERIS)


Habilidades digitales

Digital Literacy

Digital literacy and why it matters

What is Cloud Computing?

What is Media Literacy?

Computational Thinking

The essential elements of digital literacies: Doug Belshaw at TEDxWarwick


Find out what the IDB Group has done in digital skills


21st century skills help individuals of all ages to reinvent themselves throughout life, adapt to changing and diverse circumstances, and identify opportunities for growth amid differences.


What are these skills?